Privacy Policy

Pacific Report Privacy Policy

Effective Date: January 1, 2025

Pacific Report ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business monitoring services at https://pacificreport.net (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and billing address
• Payment Information: Credit card details (processed through secure third-party payment processors)
• Business Information: Company details, industry type, and monitoring preferences
• Communication Data: Messages, support tickets, and correspondence with our team

1.2 Information Automatically Collected

When you access our Service, we automatically collect certain information:

• Log Data: IP address, browser type, operating system, access times, and pages viewed
• Device Information: Hardware model, operating system version, unique device identifiers
• Usage Data: Features used, frequency of use, performance data
• Cookies and Similar Technologies: We use cookies to enhance your experience and analyze usage

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our business monitoring services
• Process transactions and send billing information
• Send you alerts and notifications about business transfers and monitored entities
• Respond to your comments, questions, and customer service requests
• Send administrative information, including updates to our terms and policies
• Analyze usage patterns to improve our services
• Prevent fraudulent transactions and protect against criminal activity
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in these circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, email delivery, hosting)
• Legal Requirements: If required by law or in response to valid legal process
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
• Aggregated Information: We may share aggregated, anonymized data that cannot identify you

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You can review and update your account information by logging into your account or contacting us.

5.2 Email Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in those emails. You cannot opt out of service-related communications (e.g., account verification, service alerts).

5.3 Cookies

Most browsers allow you to refuse cookies. However, this may limit your ability to use certain features of our Service.

5.4 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising privacy rights

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When determining retention periods, we consider:

• The length of your active account
• Legal, regulatory, and contractual requirements
• Our legitimate business interests

7. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Effective Date" at the top
• Sending an email notification for significant changes

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@pacificreport.net
• Phone: +1-888-315-5976
• Mail: Pacific Report, Privacy Department, Sacramento, CA